The Clean and Green Club

How Green is my web host? If you host with Affordable Internet
Services Online, of California, a/k/a AISO.net, the answer appears to be very green indeed. For starters, the company claims to be 100% solar powered–including the servers, the office, and tools like its shopping cart, mailing list manager, and calendar, all provided to hosting clients. The company has also switched to mercury-free (and very low-consumption) LED lighting, which is far more ecological than compact fluorescents (to say nothing of regular lighting)..

From AISO’s home page:

We have made a strong commitment to help fight
pollution and preserving our natural resources. Solar panels
run our data center and office, not energy credits.
Solar tubes bring in natural light from the outside providing
light during the day. AMD Opteron powered servers use sixty
percent less energy and generate fifty percent less heat.

And here’s the information their solar vendor gave them:

Our 120 solar panel system will eliminate the production of
– 19,890 lbs of Carbon Dioxide (CO2/GHG) per year
– 5.9 lbs of Nitrous Oxide (NOX/smog) per year
– 0.45 lbs of Sulfur Dioxide (SO4/acid rain) per year
This is the equivalent of planting 3.5 acres of trees per year

Proof that Green is good business: Client list includes the Indianapolis Zoo, the Oceanic Society, the Himalayan Institute, and Live Earth, among others. They’ve also earned a listing as a Webhost Magazine Editors Choice and membership on the Inc Green 50 and in Co-op America. Pretty cool!

Thanks to Kristen Lems of the Peoples Music Network for telling me about these folks.

Truth: The New Rules for Marketing in a Skeptical World by Lynn Upshaw (Amacom, 2007) is one of the few books I’ve seen that really addresses ethics from a marketing point of view.

Upshaw argues convincingly that companies should be ethical, transparent, and engage in what he calls “practical integrity” (which in his view has more to do with product quality and service than with the “traditional” integrity issues). He repeatedly cites the same examples (among them Timberland, Trader Joe’s, John Deere, Herman Miller and Patagonia)–and shows how these companies reap handsome rewards in the marketplace because of, not in spite of, this commitment. Unfortunately, with a pub date of 2007, the book was probably written in 2005–and a couple of his examples (Whole Foods, with its CEO sock puppeting, and Southwest, with its recent inspection issues) have been somewhat tarnished in the meantime. This is always a danger when writing about ethics; I’ve been burned a couple of times, as well, and I don’t hold a grudge that the facts changed since Upshaw turned inhis manuscript.

Upshaw makes many excellent points. Among my favorites:

• 6 characteristics of “integrity heavy-users”
• Quantification in dollars and other metrics of the consequences to Ford and Firestone of their stupidity in the Explorer rollover scandal
• The idea that great employees actively seek out great companies to work for (Upshaw doesn’t elaborate, but to me, that means these companies have much lower recruiting expenses)
• A tarnished brand can, with effort, rehabilitate itself (example: a few years ago, Gap was widely condemned for its use of sweatshops and child labor; now, the company actually pits vendors against each other to show who has improved working conditions the most)
• In one of several appendices, a sample “integritomter” showing how a company can rank itself for promises kept, guarantees honored, and other factors.

A couple of minor negatives: I found some of the visuals and sidebars (particularly the invented conversations) distracting and irrelevant–and I found it deeply ironic that the cover flap (which I’m sure the author didn’t write)–engages in exactly the same sort of unfounded claim that he chastises other companies for: “The first book of its kind, Truth takes a practical business-building approach to marketing with integrity.

While Upshaw is writing more for a corporate audience and less for the small entrepreneur, I covered much of the same ground in my own award-winning sixth book, Principled Profit: Marketing that Puts People First, published a full four years earlier. And in the nearly four years I’ve been writing this column, I’ve reviewed several others that also cover this territory.

Despite these minor flaws, this book is a rich collection of values/profit-oriented advice, and I definitey recommend it.

The last two months, we’ve talked about social networking communities–places like Facebook, MySpace, Plaxo, CollectiveX, Ning, LinkedIn, and literally hundreds of others.

But social networking is only one of many types of Web 2.0 sites. Any site that allows visitors to participate actively, and not just passively receive information, is a Web 2.0 site, and can be used in some ways for marketing purposes. Among the possibilities.

Your Own and Others’ Blogs

Blogs have several advantages over traditional websites. To name a few:

• They get into the search engines almost instantly (I once did a Google search for something I’d blogged about ten minutes earlier, and my blog post was there, on the first page of the results)
• It’s easy to increase the reach of a blog by feeding it to your social networking profiles
• You can set your blog to automatically ping Technorati and other blog content aggregators, so people will find you quickly if you blog about something topical and hot

Your own blog should be closely focused on the topic you want to promote. It’s OK to have an occasional post that’s off topic, but you’ll get much better results if you can stay on track. This is a challenge for me, so I describe my blog broadly: as covering “the intersections of ethics, politics, media, marketing, and sustainability–that’s big enough territory that I can ramble, and still be within that rubric.

Note: I strongly advise hosting your blog on your own server, and not on the software’s server

There are also other blogs I follow, and make public comments every once in a while. Posting on others’ blogs gets me known and respected by people I want to impress, exposes me to their fans, and also provides high-quality backlinks to my own various sites.

More kinds of sites next month.

Why Attend Book Expo America?

BEA is the largest book-industry gathering in the United States (though Europe has a far larger one, in Frankfort). Hundreds of exhibitors, thousands of authors, numerous educational events, chances to rub elbows with authors you admire (and perhaps make a contact that could lead to an endorsement).

By attending BEA and the events around it (this will be my 13th straight), and sometimes having a book at one of the co-op exhibits, I’ve been able to leapfrog my publishing career. Among other things:

• Initiated a book deal by having a conversation with a publisher in his booth! Yes, Grassroots Marketing: Getting Noticed in a Noisy World was actually sold because I walked the floor of BEA (you can click here to get Grassroots Marketing at half-off right now with the purchase of any of my other marketing books, by the way)
• Sold rights to one of my books for India and Mexico
• Made direct contact with agents and editors who expressed interest in books by my wife, my clients, and/or myself
• Met people who later became clients or vendors (or both)
• Been offered speaking gigs
• Developed in-person friendships with industry gurus such as Dan Poynter, Fern Reiss, and John Kremer (who have all since endorsed at least one of my books)
• Gotten autographed copies of cool new books (Studs Terkel’s publicist actually traded me Studs’ latest for one of mine, when we were autographing in neighboring booths several years ago)–however, this alone would not be a reason to attend; it’s just a fringe benefit that you should not let dominate your precious time on the show floor
• Learned an awful lot about the publishing business

I’ve attended most years as a journalist, and all my reports are online here. The first six articles on that page are all from BEA 2007; older material is farther down the page.

Incidentally, I’ve never taken a booth. I walk the floor, and attend both educational events and parties.

Pre-BEA Seminars

If you’re planning to attend Book Expo American(an extremely good idea), you should definitely attend at least one of the seminars. I published my first book over 20 years ago, and I still get good stuff. This year, I’ll be at PMAU on Wednesday May 28 (in the Advanced Track) and Rick Frishman’s seminar with Mark Victor Hansen, Brendon Burchard, Barbara DeAngeles, David Hancock, Alex Carroll, and an editor panel on Thursday, May 29.

I believe that a good live seminar is especially helpful to people starting out, but still useful (in different ways) to those with experience. I live my whole life in learning mode: books, teleseminars, and a least a few live events every year. If you attend the Frishman seminar, definitely come up and introduce yourself. We might or might not cross paths at PMAU, which has a dozen or so tracks at once.

Another Recommended Book: The Speed of Trust by Stephen M.R. Covey with Rebecca R. Merrill

It’s good to see an important and well-promoted book on business ethics coming out of a major New York house (in this case, Simon & Schuster’s Free Press imprint).

Coveys basic thesis, peppered with lots of examples from his own and his famous father’s life and career as well as the business world in general, is that when people trust you, business gets transacted a lot faster, more smoothly, and less expensively.

He notes that almost every action either increases trust–creating what he calls a “trust dividend”–or deceases it, imposing a “trust tax.”

Covey identifies a number of factors leading to increased trust, and they basically break down to two key principles embodied in “4 Cores”: character (subdivided into Integrity and Intent), and competence (Capabilities and Results. It’s not enough to offer just one of those two. If you are good at what you do but people have reason to mistrust your ethics, you pay a penalty. But also, you can be a model of integrity, and if you’re not good at doing what you commit to do, you’ll pay a trust penalty there as well.

Building from those four core attributes, he identifies 13 specific behaviors that build trust, and spends a chapter on each:

• Talk Straight
• Demonstrate Respect
• Create Transparency
• Right Wrongs
• Show Loyalty
• Deliver Results
• Get Better
• Confront Reality
• Clarify Expectations
• Practice Accountability
• Listen First
• Keep Commitments
• Extend Trust

When evaluating these behaviors, in yourself or in others, it’s important to fid the “sweet spot” where distrust is overcome but judgment comes into play so you don’t get burned. And in that process, it’s important to recognize that each of these 13 behaviors has “counterfeits” that look on the surface like they’re building trust, even as they actually undermine it. As an example, flattery is one of several counterfeits to straight talk.

Like my own book Principled Profit, Covey repeatedly demonstrates that high-trust environments, based in both character and competence, wildly outperform the traditional hierarchical micromanaged corporate environment. Trust, in other words, is very good for business. It’s why all the local McDonald’s were left untouched during the Los Angeles riots–because McDonald’s had shown itself as a concerned community partner, for years. It’s why Johnson & Johnson is one of the only pharmaceutical companies that has a reputation for genuinely caring about its customers. It’s why when an IBM executive who had lost the company $10 million expected to be asked for his resignation, founder Tom Watson Sr. responded, “You can’t be serious. We’ve just spent $10 million educating you!”

My favorite chapter is toward the end of this substantial book: “The Fifth Wave–Societal Trust: The Principle of Contribution.” Spiraling out from previous chapters about trust within an organization (built around the concept of alignment: the messages reinforce the desired behaviors) and within a market (where the key element is reputation)–these are the third and fourth waves–the fifth wave is about “conscious capitalism,” a/k/a social responsibility: the idea (and the statistics to back up the claim) that making a difference in the world is good for the soul, and also for the bottom line. And the key principle is contribution–doing things specifically to improve the lives of others.

This is one of the most important business books I’ve read in a long time, and a complete validation of the points of view I’ve been promoting for years. Strongly recommended.

I learned about this innovative and very customer-focused Irish supermarket chain in Stephen M.R. Covey’s book The Speed of Trust (reviewed elsewhere in this issue), where he’s quoted: “Genuine listening ability is one of the few true forms of competitive advantage…Listening is not an activity you can delegate.”

Founding CEO (now President after the family sold the company), Feargal Quinn has earned the sobriquet “Pope of Customer Service.” Apparently a rather colorful character, he’s also a long-serving member of the Irish Senate and author of Crowning the Customer.

In his own words,

If you look after getting repeat business, profit will largely take care of itself. When faced with any business decision, any call on your time or resources, you need to ask, What will this do to help bring the customer back?”

This philosophy has generated consistent innovation since the company’s founding in 1960. The firm has a strong environmental consciousness too, and was an early pioneer of reusable cloth shopping bags designed specifically for maximum customer convenience (and which make even more sense since a tax was instituted on plastic grocery bags in Ireland). The store was also a pioneer in loyalty reward programs and online shopping, among other areas.

Perhaps the coolest innovation is a hand-held scanner program that saves time by letting you check yourself out as you add items to your cloth totes in your shopping cart (note the trust factor there), and keep a running total for you. When you’re done shopping, your bags are all packed and you go to a cashier to run up any items you couldn’t scan and make your payment. This could easily shave 10 or 15 precious minutes off the typical shopping trip, and it sounds so much more pleasant than the horrible automated checkouts at my own local supermarket (which hardly anyone uses).

If you are involved with a retail business, a community agency or nonprofit, a home-based entrepreneurial venture, an Internet business, or any other venture where you try to find markets for your products, services, or ideas–listen up!

Here’s a special half-price offer on Grassroots Marketing: Getting Noticed in a Noisy World, which was a Finalist for ForeWord magazine’s Book of the Year Award, has been endorsed by Jay Conrad Levinson (author of the Guerrilla Marketing books), and praised in the national press.
Read the rest of this entry »

Shel Horowitz’s Monthly Frugal Marketing Tip, April, 2008
Vol. 11, #11

In order to get much out of a networking site, you need to network. There are dozens of ways to do this, and here are a few.

1. Friending. Most social networks offer the option of sending a friend or business connection request–called “friending.” Start with friends, colleagues, relatives, people in nearby locations, and see where it leads. The cool thing is that when you “friend” someone, and they accept, you get to look over their friends and friend any that look interesting. Since I travel in marketing circles, I often find very good connections (industry leaders, gurus and such) within the friend networks of those who reach out to me. Almost as cool: every time you post something to your profile, all your connections get a notice about it. Note: You will get friend requests too. I say yes to most of mine if I can see some common interests–or if they respond appropriately to a note I send saying I don’t recognize them, how do we know each other or if we don’t, what led them to friend me?

2. Public messaging. One tip I picked up from Facebook guru Mari Smith: the social networks offer private and public message options. If you’re welcoming someone to the network or thanking that person for a friend invite, do it in the public comment space (like the profile or the wall) rather than in a private message. I usually include *one* link at the end of my post.

3. Interest groups. This is the 800-pound gorilla of successful social networking, and so far, relatively few people are taking advantage. Find groups that are relevant to your interests, your geography/history (e.g., your city, the schools you attended) and/or your business, and participate actively on a few of them (don’t forget that link at the end).

4. Requests for help. Ask questions about resources, tactics, suppliers. Answer questions in your field of interest. (LinkedIn is really nice for that).

P.S. If you’d like to friend me, here are my most active profiles.
Plaxo: https://pulse.plaxo.com/pulse/profile/show/128849525442/
Facebook shortcut: https://profile.to/shelhorowitz
LinkedIn: https://snipurl.com/1w1s3
CollectiveX: https://www.collectivex.com/network/show_profile/54661

If you include a message that you subscribe to my newsletter, I’ll accept your request.

Correction: The Facebook group for reporter queries got too big for Facebook’s 1200-member limit. It now has its own website, and you can sign up to receive queries at https://helpareporter.com/

Note: Do NOT abuse this list. Only respond appropriately, and only to appropriate queries, or you’ll spoil it for everyone. You don’t want to get journalists mad at you, and nor do you want to get on the bad side of either Peter or me.

Next month: Other Web 2.0 sites

Shel Horowitz’s Book Marketing Tip of the Month

With a book about traveling around Mexico in an old VW van, Rich Ligato’s choices of venues may be different from yours. But whatever kind of book you sell, there will be perfect places to sell it–places that have nothing to do with bookstores or websites. Use your creativity, and some of Rich’s techniques.

For lots more creative book marketing ideas, I recommend my own Grassroots Marketing for Authors and Publishers–click here to learn about it.

–Shel Horowitz

Guest Tip By Rich Ligato

We have had the greatest success at unusual events. Our book is a
travel narrative about our three year journey in a VW campervan and
we’ve sold at…

Grape Stomp / Wine Tasting: One weekend, we set up at a the
Julian Grape Stomp and sold 20 books. Drunk people make great customers.

Art Nights: Here in San Diego we have two different “Art Walks” where
local galleries serve finger food and wine to attract buyers. We
simply set up a table next to our van and sold 25 books. The art was
so expensive yet everyone wanted to go home with something.

Farmers Markets: Our local farmers markets charge $20-25. We always
sell between 15-20 books. We secured local radio, tv, newspaper and
magazine interviews at our farmers market. The farmers markets
offer the perfect opportunity to practice sound bites. When the
interviewers asked questions we were practiced and ready with a short,
interesting, funny answer.

Car Shows: Our local car show allows anyone to set up and show off
their car for free. Nobody seemed to mind that we were selling books too.

Travel Club Meeting: We set up at the Discover Baja Travel Club and
sold a bunch of books.

The best thing about these venues is that we get to keep the entire
purchase price. At bookstores signings you generally have to give
them 40-50%. The most important thing is that you put yourself out
there. At first it is uncomfortable. Before you know it…it will be
fun.

Oh, and we always ask the buyer if they would like us to sign their
copy. It’s amazing how the simple act of signing a book causes others
to think “I’ve got to get one too.” We will go for an hour without
selling a book then suddenly someone will purchase one, we’ll make a
big deal of signing it, and the frenzy is on. We’ll sell a pile in 10
minutes.

Rich Ligato
www.vwvagabonds.com

Something very special: Jay Conrad Levinson, the man who gave us both the Guerrilla Marketing series and the Marlboro Man, is doing a seminar on the French Riviera, May 24 & 25, 2008, and there are only 79 seats, total.

“Jay Conrad Levinson had coffee with me in 1983 and it changed my life forever. Jay has forgotten
more about effective marketing techniques than most of us will ever know. He’s the man.”
— Seth Godin, best-selling author of Permission Marketing and Unleashing the Ideavirus.

Jay is sharing the program with a couple of other marketing legends, among them Mitch Meyerson, Monroe Mann and Alexandru Israil (who is apparently an Internet marketing legend in Europe), plus there are $847 worth of goodies for attenders.Organizer Christophe Poizat, whom I’ve been networking with since December, has allowed me to offer some special pricing, on a limited basis:

• Code Savings Number available
• xgmcp999 —> 50.00% discount –> 1 Ticket
• xgmcp998 —> 30.00% discount –> 5 Tickets
• xgmcp997 —> 20.00% discount –> 10 Tickets
• xgmcp996 —> 10.00% discount –> 20 Tickets

Use whichever discount code gives you the best price still available.

To register, or to learn more about the speakers, etc., please click here. (Yes, it’s an affiliate link)