The Clean and Green Club

Shel Horowitz’s Book Marketing Tip of the Month, June 2008

Yes, there are many others besides Shel Horowitz’s Book Marketing Tip of the Month, and this is not intended to be comprehensive. Here are a few that I like, in alphabetical order by author’s last name.

Marion Gropen’s Publishing for Profit blog. Would you believe there’s at least one person in the universe who can bring an accounting perspective to book publishing and marketing issues without losing sight of the marketing agenda? She’s been CFO at some mid-sized publishers and a stalwart on the indy publishing scene for years. And she really gets it.

Brian Jud’s blog on book marketing – very useful essays on strategic marketing, some of them in great depth.

Bookmarket Blog – John Kremer. From the author of 1001 Ways to Market Your Books. A mix of posts advertising his own offerings with very perceptive writing on the book industry–everything from web design to the Regnery case that I’ve written about, where conservative authors sued their publisher claiming diversion of funds to book clubs they own.

Ken McArthur’s recent book The Impact Factor had a great launch. Ken used the launch as a lesson in social media, invited people to participate in all sorts of ways. Ken’s blog includes entries about the book launch and also his joint venture conferences.

Jacqueline Church Simonds of Beagle Bay Publishing/Creative Minds Press works the book trade show circuit, and reports on it here: witty, opinionated, observant–everything a blog should be, other than frequently updated.

Dorothy Thompson’s Pump Up Your Book Promotion featurs lots of interviews about book marketing with various successful authors, plus good and sueful tips (e.g., using Google alerts to discover copyright infringement.

Got a favorite blog about publishing? I’ll do a column like this every once in a while. If you have a suggestion, please list it in the comment section.

Another Recommended Book: All Marketers Are Liars, by Seth Godin (Penguin Portfolio, 2005).

Seth Godin, author of such classics as Permission Marketing, Purple Cow, and Unleashing the Idea Virus (and founder of the social networking site Squidoo), continues to display his chops as one of the freshest and most visionary marketing minds in the English-speaking part of the planet.

In this book, he looks deeply at the power of story in marketing–with some insights I haven’t seen elsewhere.

Why does wine actually taste better in a $20 glass than in a $1 glass? The wine is no different–but the story makes it feel different–and people buy the story (and the glass).

The trick, says Godin, is to tell a new story, often to a new audience. Look for a market segment that feels ignored, that its worldview isn’t being heard–and tell a story that reaches them. Don’t try to bang your head against the wall telling a modified familiar story to the same old familiar audience that’s already been buying from someone else. While your story should not contradict facts, the facts are much less relevant to the marketing than the narrative you weave around it.

Specific examples?

The rock band Wilco rejected the classic record-industry story that illegal music downloads are a destructive force. The band released its repertoire for free download and watched CD and concert ticket sales shoot through the roof.

Cereal maker General Mills responded to the Atkins low-carb diet craze of several years ago with a rapid switch to 100% whole grain for all its cereals–and was able to tell a story about health in a world where healthy foods had become relevant. Godin doesn’t mention this, but from a marketing/public perception point of view, that switch was relatively easy even for a giant conglomerate, because several of its most popular product lines (Cheerios, Wheaties, Total) had been telling a story about health for decades.

By contrast Interstate Bakeries, whose iconic brands like Wonder Bread and Hostess Twinkies were widely perceived as non-nutritive, was not able to be convincingly healthy in that market and went bankrupt. Which is especially interesting because Wonder has tried to tell a health story for over 50 years, with its “Helps build strong bodies 8 (later changed to 12) ways” tagline–but the product sure didn’t feel healthy, despite its added vitamins.

Yet Wonder is still trying to tell a health story to a skeptical world that has discovered in the meantime what real bread looks, tastes, and feels like. This is on the company’s website as of June 15, 2008:

Wonder has helped America build strong bodies for over 80 years. It provides essential vitamins and minerals, an important part of your family’s healthy diet. And today Wonder is more nutritious than ever before. Every slice is an excellent source of calcium and a good source of folic acid.

Back to Godin, speaking of health:

Marketers have a new kind of responsibility…If you make a fortune but end up killing people and needlessly draining our shared resources, that’s neither ethically nor commercially smart, is it? Nuclear weapons have killed a tiny fraction of the number of people that unethical marketing has…I refuse to accept that there’s a difference between a factory manager dumping sludge in the Hudson River (poisoning everyone downstream) and a marketing manager making up a story that ends up causing similar side effects.

Among many other examples, he comes down hard on food giant Nestle for telling a story in the 1970s that got mothers in desperately poor nations to switch from breastfeeding to infant formula, under conditions that made failure–and thus, dead babies–inevitable. In his words, there’s a difference between a harmless marketing fib that the consumer tells him/herself in order to believe the story, and an outright fraud with harmful consequences, and Nestle was guilty of the latter, until an international boycott made it hurt too much.

On a related note, Godin also points out the importance of making sure the customer experience delivers on the promise of your story. Cold Stone Creamery, the ice cream chain is one of many businesses he faults for breaking the promise:

Scoopers at Cold Stone Creamery occasionally break into song. They’ll sing for tips and they’ll sing about the joy of ice cream. At my neighborhood Cold Stone, though, they don’t sing. They sort of whine a funeral dirge. It’s obvious that someone ordered them to sing, and they don’t understand why and they certainly don’t care…They are in the business of telling a story. And the song and the smiles and the staff are a much bigger part of that than the ice cream…Soon the hordes will stop coming when they find that the experience leaves them hollow.

Final advice from Godin:

• Marketing must take responsibility to be authentic and have integrity (something I talk about at great length in my own book Principled Profit: Marketing that Puts People First)
• When people shift their pre-existing worldview, they’re ready to hear a story that reinforces the change
• Powerful stories can often be found at the junctions of apparent oxymorons like “socially conscious investing,” “adventure cruise line” or even “compassionate conservative”

Just back from my annual trip to Book Expo America, and one of the things I noticed was a definite shift toward sustainability–not just in the books being published, but also in attention to industry practices.

Some of these were aimed at publishers and printers, and some at consumers. One of the latter–which I learned about not at BEA but in a personal note from one of the founders–is EcoLibris.com, whose slogan is “Every book you read was once a tree. Now you can plant a tree for every book you read.”

Like carbon offset programs, this attempts to let consumers make restitution for the environmental effects of their reading habits. Starting at a dollar per tree and going down slightly with quantity purchases, the group funds reforestation projects in developing countries. It’s a for-profit business, and does retain a percentage of the donations. But it also includes all sorts of interesting environmental information on the site.

One of the pages I like best is the Collaborations page, which lists joint efforts with publishers, authors, bookstores, etc.–who are of course encouraged to spread the word and who receive customer kudos for being Green.

And while I think offset programs are only a temporary solution to reduction of pollution, greenhouse gases, etc., when I think of that convention center filled with literally millions of books and imagine a forest sprouting up with a tree for each book, it’s a vision that has a lot of appeal.

Read Shel Horowitz’s award-winning book, Principled Profit: Marketing That Puts People First, for more on Green and ethical companies succeeding.

Finishing up our extended series on Web 2.0, a few more ways to get known (at no cost) in Cyberspace. First, we talked about Facebook and similar sites, then blogs last month, and now, a roundup of other ways to get noticed:

Make Comments on News Articles

Just like blogs, many of the top (and lesser known) mainstream media allow comments on their stories. And the value of a link is even higher. While in traditional media the number of published letters to the editor is sharply limited, blog comment space refreshingly open-ended. Spam comments will be removed, but most legitimate ones will be allowed to stay. As an advocate for decades of letters to the editor as a marketing strategy, I adapted easily to this new reality. (Tip: Keep a copy of the comments you post on other blogs and news sites).

“I Found Something Cool” Sites

Digg, del.icio.us, StumbleUpon, and many other sites let you share great discoveries. It’s a bit tacky to flag your own stuff, but you can get away with that once in a while, if you’ve been flagging other stuff too. The sharp marketer can build respect and traffic.

You might notice that at the end of this post (and every post on both my blogs), there are over 30 icons that enable you to click and share my posts with these networks; this is something you can easily set up for your own content, too.

Twitter (and similar sites)

140 characters (typically 10 or 20 words is a very small canvas, but more and more marketers are Twittering (and feeding their Twits into Facebook. You can connect with people you admire by following them, and you can post short updates similar to the Facebook status updates (in fact, you can even set up your Twitter Tweets to show as Facebook status updates). More and more marketers are using this. For pros and cons, click on this link for an extended discussion of Twitter on the LED Digest.

–> Triage Webpages
A lot of marketers think the one-page salesletter website is the one solution for all kinds of businesses. Other marketers believe every website should be a full-blown info-portal, with lots of links and menus. But I’m not in either camp.

–> Another Recommended Book: Truth: The New Rules for Marketing in a Skeptical World by Lynn Upshaw

–> How to Get Grassroots Marketing for Half-Price
Over 300 pages of solid information on lowering your marketing cost and boosting your return.

–> How to Make a Major Impact
JV maven Ken McArthur’s long-awaited book, Impact: How to Get Noticed, Motivate Millions and Make a Difference in a Noisy World is being launched today starting at 1 pm US Eastern Daylight time, with a ton of bonuses including one from me–and 100 hours of no-cost top-level audio training on the Impact Factor site. I haven’t seen the book yet, but I’ve followed Ken’s process of writing, and the amazing way he turned this launch into a months-long internship on Internet marketing, imparting skills to others while building the launch in the best win-win People first fashion. The quality of information he provides is superior, plus he’s a really nice guy; I fully expect the book to be worthy of him. When the time comes for me to update Principled Profit: Marketing That Puts People First, I expect to include his story, as I just love the way he embraced the idea that he can profit by making everyone he knows into a better marketer.

–> A Book and A Seminar from Rick Frishman
Rick Frishman is a busy guy; he’s got two things going on that you want to know about.

First, his newest book, “Where’s Your Wow! 16 Ways to Make Your Competitors Wish They Were You” (co-authored with Robyn Spizman). I’ve read the whole thing and I think it’s an excellent introduction to branding. https://www.wheresyourwow.com/.

And second, Rick is organizing a big one-day conference just before Book Expo America. He writes,
“Hold the date Thursday May 29. Author 101 University is coming! It will be at the Westin at LAX for one day. This is the day before BEA starts in Los Angeles. This will be an amazing event that will be very exclusive. Only 200 people. I will bring a Publishing Panel of editors, agents and editors. Mark Victor Hansen, David Hancock, Brendon Burchard, Alex Carroll, and the amazing Barbara De Angeles.”

I’ll be attending this event (as well as the Advanced Track at PMA-U the day before). If you’d like to go, please visit https://snipurl.com/25r7o

–> Myanmar Cyclone Relief: Make a Donation to Doctors Without Borders
Sharon Tucci put together a site to funnel donations directly to groups on the ground doing cyclone relief in Burma/Myanmar. Her preferred charity is Doctors Without Borders, but she offers several other choices as well. Note: Donations through this site are administered by an organization that takes a small administrative fee, but makes the process very smooth. If you’d rather give directly, that’s fine too.

–> A No-Cost Way to Connect with Reporters Seeking Stories
My friend Peter Shankman, a very well-connected PR guy in NYC, has started a no-charge service called Help A Reporter Out. He sends queries from reporters a few times a day, and if there’s a good fit, you answer the journalist. And he gets some leads that never make it to Profnet/PR Leads. This should be a no-brainer–but don’t abuse it. Only answer if you’re approrpiate for the query, or else you’ll spoil it for yourself and everyone else . If you get one good lead in a year, it’s worth it. He has passed on leads from the NY Times and Washington Post, as well as lesser venues. Sign up at www.helpareporter.com

–> Finally–An E-Book Site Puts Authors’ Needs First
Writers: Mark Victor Hansen (of Chicken Soup fame) has just launched a very author-friendly e-book/multimedia content distribution site at https://www.youpublish.com/referredby/shelhorowitz. No fee to set up, no fee to upload your files (wide range of types), 50% commission.

–> Which of Shel’s Books is Right for You?

–> Want a Free E-Copy of Mark Joyner’s Classic Book, The Irresistible Offer?
This amazing book has a prominent place on my bookshelf–but I had to pay for my copy. You can get the e-book at no cost by following the above link.

–> Also from Mark: the re-release of his infamous “Mind Control Marketing,” the book that built his reputation years ago as one of the most focused and creative marketers in the world. I confess, I haven’t read this one-but I’ve heard about it for years.

–> Facebook Teleseminar with Mari Smith
If you’re not on Facebook yet, you may be missing valuable business opportunities. If you are on Facebook, are you getting the most out of it for your business? Recently, The Blog Squad grilled Mari Smith about why you need to be on Facebook and how to use the social networking site to be smart about building your business. Now you can get access to the audio program from the live teleseminar for an investment of only $20.

–> You’re invited to join Foundercontact
Christophe Poizat, founder and chairman of the International Network of Social Entrepreneurs (INSE) has invited you to receive a free membership with Foundercontact. Foundercontact International Ltd is a web 2.0 online marketplace designed to bring entrepreneurs into contact with 3500 investors for seed, early stage, or growth capital. With members from 5 continents and 93 different countries, it opens up international business opportunities for entrepreneurs. Sign up at https://www.foundercontact.com/user/register

–> Latest Additions to the Websites–> Administrative Information
Subscribe, unsubscribe, back issues, etc.

–> Don’t forget to play our games, at the top of any page on FrugalFun.com— no fees to play, prizes to win, and you help me continue to bring all this good information to you.

Published monthly since July, 2007 by Shel Horowitz
16 Barstow Lane, Hadley, MA 01035 USA
413/586-2388

A lot of marketers think the one-page salesletter website is the one solution for all kinds of businesses. Other marketers believe every website should be a full-blown info-portal, with lots of links and menus. But I’m not in either camp.

I believe firmly that different products, offers, and audiences lend themselves to different approaches. In fact, in my seventh book, Grassroots Marketing for Authors and Publishers, I describe seven different types of websites and suggest good situations for each.

One of those seven that you probably haven’t come across elsewhere is the “triage website”: a concept that I’m pretty sure I invented, and that’s very helpful selling the same product to different audiences (something that fits many books), or sells different products. Ironically enough, if you’re using a one-page salesletter site and driving traffic through anything other than extremely specific campaigns such as pay-per-click, it might be the perfect front end to show visitors before they get to your salesletter.

A triage website uses the home page to identify and separate different categories of visitors, and to present content that resonates with those specific people.

So, for instance, if you visit https://www.grassrootsmarketingforauthors.com/, you’ll see some introductory text about the book industry overall, and then these choices:

• Click here if you’ve already written and published your book
• Click here if you’re a publisher of more than one author
• Click here if you have written or mostly written your book and you’re trying to figure out how to get it published and marketed
• Click here if you have an idea for a book but haven’t written it yet
• Click here to read what Dan Poynter, John Kremer, Fern Reiss, and other experts say about Grassroots Marketing for Authors and Publishers
• Click here if you love facts and statistics and want sources for all the numbers cited in this report
• Click here if you’re ready to order

Each leads to a slightly different page, tweaked to provide maximum impact to those particular visitors.

Note that it’s helpful if the categories are at least somewhat related. I noticed that publishing guru Dan Poynter has actually moved away from a triage homepage at parapublishing.com. Previously, his home page offered four widely disparate choices: book publishing/marketing, expert witness, cat lovers, and of course, parachuting. (You can see an archived version here.) Now, the home page is about publishing, and if you know where to look (bottom of the left column) you can find links to the other sites (subsections of the main site).

I’m guessing he changed because the four topics just had too little to do with each other , creating challenges for things like search engine optimization, not to mention possible confusion. However, from a user interface point of view, the transition wasn’t all that smooth. If I were him, I’d probably set up different domains for each major area, and go through the whole site to make sure that key pages reflect the new architecture.

What’s the best kind of website to promote *your* book? You might just find the answer in Grassroots Marketing for Authors and Publishers. And remember–if you order either that book or Principled Profit, you can currently get the original Grassroots Marketing: Getting Noticed in a Noisy World (which has very little overlap witht he Grassroots for Authors and Publishers) at half price.

How Green is my web host? If you host with Affordable Internet
Services Online, of California, a/k/a AISO.net, the answer appears to be very green indeed. For starters, the company claims to be 100% solar powered–including the servers, the office, and tools like its shopping cart, mailing list manager, and calendar, all provided to hosting clients. The company has also switched to mercury-free (and very low-consumption) LED lighting, which is far more ecological than compact fluorescents (to say nothing of regular lighting)..

From AISO’s home page:

We have made a strong commitment to help fight
pollution and preserving our natural resources. Solar panels
run our data center and office, not energy credits.
Solar tubes bring in natural light from the outside providing
light during the day. AMD Opteron powered servers use sixty
percent less energy and generate fifty percent less heat.

And here’s the information their solar vendor gave them:

Our 120 solar panel system will eliminate the production of
– 19,890 lbs of Carbon Dioxide (CO2/GHG) per year
– 5.9 lbs of Nitrous Oxide (NOX/smog) per year
– 0.45 lbs of Sulfur Dioxide (SO4/acid rain) per year
This is the equivalent of planting 3.5 acres of trees per year

Proof that Green is good business: Client list includes the Indianapolis Zoo, the Oceanic Society, the Himalayan Institute, and Live Earth, among others. They’ve also earned a listing as a Webhost Magazine Editors Choice and membership on the Inc Green 50 and in Co-op America. Pretty cool!

Thanks to Kristen Lems of the Peoples Music Network for telling me about these folks.

Truth: The New Rules for Marketing in a Skeptical World by Lynn Upshaw (Amacom, 2007) is one of the few books I’ve seen that really addresses ethics from a marketing point of view.

Upshaw argues convincingly that companies should be ethical, transparent, and engage in what he calls “practical integrity” (which in his view has more to do with product quality and service than with the “traditional” integrity issues). He repeatedly cites the same examples (among them Timberland, Trader Joe’s, John Deere, Herman Miller and Patagonia)–and shows how these companies reap handsome rewards in the marketplace because of, not in spite of, this commitment. Unfortunately, with a pub date of 2007, the book was probably written in 2005–and a couple of his examples (Whole Foods, with its CEO sock puppeting, and Southwest, with its recent inspection issues) have been somewhat tarnished in the meantime. This is always a danger when writing about ethics; I’ve been burned a couple of times, as well, and I don’t hold a grudge that the facts changed since Upshaw turned inhis manuscript.

Upshaw makes many excellent points. Among my favorites:

• 6 characteristics of “integrity heavy-users”
• Quantification in dollars and other metrics of the consequences to Ford and Firestone of their stupidity in the Explorer rollover scandal
• The idea that great employees actively seek out great companies to work for (Upshaw doesn’t elaborate, but to me, that means these companies have much lower recruiting expenses)
• A tarnished brand can, with effort, rehabilitate itself (example: a few years ago, Gap was widely condemned for its use of sweatshops and child labor; now, the company actually pits vendors against each other to show who has improved working conditions the most)
• In one of several appendices, a sample “integritomter” showing how a company can rank itself for promises kept, guarantees honored, and other factors.

A couple of minor negatives: I found some of the visuals and sidebars (particularly the invented conversations) distracting and irrelevant–and I found it deeply ironic that the cover flap (which I’m sure the author didn’t write)–engages in exactly the same sort of unfounded claim that he chastises other companies for: “The first book of its kind, Truth takes a practical business-building approach to marketing with integrity.

While Upshaw is writing more for a corporate audience and less for the small entrepreneur, I covered much of the same ground in my own award-winning sixth book, Principled Profit: Marketing that Puts People First, published a full four years earlier. And in the nearly four years I’ve been writing this column, I’ve reviewed several others that also cover this territory.

Despite these minor flaws, this book is a rich collection of values/profit-oriented advice, and I definitey recommend it.

The last two months, we’ve talked about social networking communities–places like Facebook, MySpace, Plaxo, CollectiveX, Ning, LinkedIn, and literally hundreds of others.

But social networking is only one of many types of Web 2.0 sites. Any site that allows visitors to participate actively, and not just passively receive information, is a Web 2.0 site, and can be used in some ways for marketing purposes. Among the possibilities.

Your Own and Others’ Blogs

Blogs have several advantages over traditional websites. To name a few:

• They get into the search engines almost instantly (I once did a Google search for something I’d blogged about ten minutes earlier, and my blog post was there, on the first page of the results)
• It’s easy to increase the reach of a blog by feeding it to your social networking profiles
• You can set your blog to automatically ping Technorati and other blog content aggregators, so people will find you quickly if you blog about something topical and hot

Your own blog should be closely focused on the topic you want to promote. It’s OK to have an occasional post that’s off topic, but you’ll get much better results if you can stay on track. This is a challenge for me, so I describe my blog broadly: as covering “the intersections of ethics, politics, media, marketing, and sustainability–that’s big enough territory that I can ramble, and still be within that rubric.

Note: I strongly advise hosting your blog on your own server, and not on the software’s server

There are also other blogs I follow, and make public comments every once in a while. Posting on others’ blogs gets me known and respected by people I want to impress, exposes me to their fans, and also provides high-quality backlinks to my own various sites.

More kinds of sites next month.

Why Attend Book Expo America?

BEA is the largest book-industry gathering in the United States (though Europe has a far larger one, in Frankfort). Hundreds of exhibitors, thousands of authors, numerous educational events, chances to rub elbows with authors you admire (and perhaps make a contact that could lead to an endorsement).

By attending BEA and the events around it (this will be my 13th straight), and sometimes having a book at one of the co-op exhibits, I’ve been able to leapfrog my publishing career. Among other things:

• Initiated a book deal by having a conversation with a publisher in his booth! Yes, Grassroots Marketing: Getting Noticed in a Noisy World was actually sold because I walked the floor of BEA (you can click here to get Grassroots Marketing at half-off right now with the purchase of any of my other marketing books, by the way)
• Sold rights to one of my books for India and Mexico
• Made direct contact with agents and editors who expressed interest in books by my wife, my clients, and/or myself
• Met people who later became clients or vendors (or both)
• Been offered speaking gigs
• Developed in-person friendships with industry gurus such as Dan Poynter, Fern Reiss, and John Kremer (who have all since endorsed at least one of my books)
• Gotten autographed copies of cool new books (Studs Terkel’s publicist actually traded me Studs’ latest for one of mine, when we were autographing in neighboring booths several years ago)–however, this alone would not be a reason to attend; it’s just a fringe benefit that you should not let dominate your precious time on the show floor
• Learned an awful lot about the publishing business

I’ve attended most years as a journalist, and all my reports are online here. The first six articles on that page are all from BEA 2007; older material is farther down the page.

Incidentally, I’ve never taken a booth. I walk the floor, and attend both educational events and parties.

Pre-BEA Seminars

If you’re planning to attend Book Expo American(an extremely good idea), you should definitely attend at least one of the seminars. I published my first book over 20 years ago, and I still get good stuff. This year, I’ll be at PMAU on Wednesday May 28 (in the Advanced Track) and Rick Frishman’s seminar with Mark Victor Hansen, Brendon Burchard, Barbara DeAngeles, David Hancock, Alex Carroll, and an editor panel on Thursday, May 29.

I believe that a good live seminar is especially helpful to people starting out, but still useful (in different ways) to those with experience. I live my whole life in learning mode: books, teleseminars, and a least a few live events every year. If you attend the Frishman seminar, definitely come up and introduce yourself. We might or might not cross paths at PMAU, which has a dozen or so tracks at once.