Triage Webpages: Shel Horowitz's Book Marketing Tip of the Month, May 2008

A lot of marketers think the one-page salesletter website is the one solution for all kinds of businesses. Other marketers believe every website should be a full-blown info-portal, with lots of links and menus. But I’m not in either camp.

I believe firmly that different products, offers, and audiences lend themselves to different approaches. In fact, in my seventh book, Grassroots Marketing for Authors and Publishers, I describe seven different types of websites and suggest good situations for each.

One of those seven that you probably haven’t come across elsewhere is the “triage website”: a concept that I’m pretty sure I invented, and that’s very helpful selling the same product to different audiences (something that fits many books), or sells different products. Ironically enough, if you’re using a one-page salesletter site and driving traffic through anything other than extremely specific campaigns such as pay-per-click, it might be the perfect front end to show visitors before they get to your salesletter.

A triage website uses the home page to identify and separate different categories of visitors, and to present content that resonates with those specific people.

So, for instance, if you visit https://www.grassrootsmarketingforauthors.com/, you’ll see some introductory text about the book industry overall, and then these choices:

  • Click here if you’ve already written and published your book
  • Click here if you’re a publisher of more than one author
  • Click here if you have written or mostly written your book and you’re trying to figure out how to get it published and marketed
  • Click here if you have an idea for a book but haven’t written it yet
  • Click here to read what Dan Poynter, John Kremer, Fern Reiss, and other experts say about Grassroots Marketing for Authors and Publishers
  • Click here if you love facts and statistics and want sources for all the numbers cited in this report
  • Click here if you’re ready to order

Each leads to a slightly different page, tweaked to provide maximum impact to those particular visitors.

Note that it’s helpful if the categories are at least somewhat related. I noticed that publishing guru Dan Poynter has actually moved away from a triage homepage at parapublishing.com. Previously, his home page offered four widely disparate choices: book publishing/marketing, expert witness, cat lovers, and of course, parachuting. (You can see an archived version here.) Now, the home page is about publishing, and if you know where to look (bottom of the left column) you can find links to the other sites (subsections of the main site).

I’m guessing he changed because the four topics just had too little to do with each other , creating challenges for things like search engine optimization, not to mention possible confusion. However, from a user interface point of view, the transition wasn’t all that smooth. If I were him, I’d probably set up different domains for each major area, and go through the whole site to make sure that key pages reflect the new architecture.

What’s the best kind of website to promote *your* book? You might just find the answer in Grassroots Marketing for Authors and Publishers. And remember–if you order either that book or Principled Profit, you can currently get the original Grassroots Marketing: Getting Noticed in a Noisy World (which has very little overlap witht he Grassroots for Authors and Publishers) at half price.

2 Comments so far »

  1. Shel Horowitz’s Monthly Newsletters » Blog Archive » Shel Horowitz’s Book Marketing Tip of the Month is posted, May 2008 said,

    Wrote on May 26, 2008 @ 1:59 pm

    […] –> Triage Webpages […]

  2. Quale said,

    Wrote on November 16, 2009 @ 1:15 am

    Great post. My wife and I are newbie?s to this online information marketing environment. With so much information everywhere new people to this movement are looking for someone who they can trust. Your posts are very inspirational and have answered several of our questions. We think you are a great source of information to those of us who are new to online/social marketing.

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