The Clean and Green Club

Another Recommended Book: The Speed of Trust by Stephen M.R. Covey with Rebecca R. Merrill

It’s good to see an important and well-promoted book on business ethics coming out of a major New York house (in this case, Simon & Schuster’s Free Press imprint).

Coveys basic thesis, peppered with lots of examples from his own and his famous father’s life and career as well as the business world in general, is that when people trust you, business gets transacted a lot faster, more smoothly, and less expensively.

He notes that almost every action either increases trust–creating what he calls a “trust dividend”–or deceases it, imposing a “trust tax.”

Covey identifies a number of factors leading to increased trust, and they basically break down to two key principles embodied in “4 Cores”: character (subdivided into Integrity and Intent), and competence (Capabilities and Results. It’s not enough to offer just one of those two. If you are good at what you do but people have reason to mistrust your ethics, you pay a penalty. But also, you can be a model of integrity, and if you’re not good at doing what you commit to do, you’ll pay a trust penalty there as well.

Building from those four core attributes, he identifies 13 specific behaviors that build trust, and spends a chapter on each:

• Talk Straight
• Demonstrate Respect
• Create Transparency
• Right Wrongs
• Show Loyalty
• Deliver Results
• Get Better
• Confront Reality
• Clarify Expectations
• Practice Accountability
• Listen First
• Keep Commitments
• Extend Trust

When evaluating these behaviors, in yourself or in others, it’s important to fid the “sweet spot” where distrust is overcome but judgment comes into play so you don’t get burned. And in that process, it’s important to recognize that each of these 13 behaviors has “counterfeits” that look on the surface like they’re building trust, even as they actually undermine it. As an example, flattery is one of several counterfeits to straight talk.

Like my own book Principled Profit, Covey repeatedly demonstrates that high-trust environments, based in both character and competence, wildly outperform the traditional hierarchical micromanaged corporate environment. Trust, in other words, is very good for business. It’s why all the local McDonald’s were left untouched during the Los Angeles riots–because McDonald’s had shown itself as a concerned community partner, for years. It’s why Johnson & Johnson is one of the only pharmaceutical companies that has a reputation for genuinely caring about its customers. It’s why when an IBM executive who had lost the company $10 million expected to be asked for his resignation, founder Tom Watson Sr. responded, “You can’t be serious. We’ve just spent $10 million educating you!”

My favorite chapter is toward the end of this substantial book: “The Fifth Wave–Societal Trust: The Principle of Contribution.” Spiraling out from previous chapters about trust within an organization (built around the concept of alignment: the messages reinforce the desired behaviors) and within a market (where the key element is reputation)–these are the third and fourth waves–the fifth wave is about “conscious capitalism,” a/k/a social responsibility: the idea (and the statistics to back up the claim) that making a difference in the world is good for the soul, and also for the bottom line. And the key principle is contribution–doing things specifically to improve the lives of others.

This is one of the most important business books I’ve read in a long time, and a complete validation of the points of view I’ve been promoting for years. Strongly recommended.

Growing Local Value: How to Build Business Partnerships that Strengthen Your Community, by Laury Hammel and Gun Denhart
Reviewed by Shel Horowitz (Berrett-Koehler, 2007)

Another wonderful title in Berrett-Koehler’s Social Venture Network series, Growing Local Value profiles a number of successful companies who see themselves as partners witht heir communities–and shows how these businesses can market successfully by distinguishing themselves from faceless corporate competition. Examples: An independent bookseller in Utah who says, “the real pleasure in bookselling comes in pairing the right book with the right person”…a San Francisco chain of boutique hotels, restaurants and day spas where each unit provides a completely different experience, and where a “hotel matchmaker” channels guests into the facility that best matches their tastes: concerning itself with “creating wonderful dreams” rather than providing a mere place to sleep…a large bakery that provides jobs to people formerly seen as unemployable (and got the contract to supply Ben & Jerry’s, probably as a direct result of this social commitment), and does so in such a way that the company is protected, and the employees can get away from the poverty, prison, and drug problems of their pasts…a garden supply company that helped revitalize the blighted neighborhood it called home.

All of these, and most of the other numerous examples in the book, were good for the community AND highly profitable.

Different chapters look at

• Putting the customer and community first
• Financing without compromising values
• Making employees into partners
• Partnering with other local businesses, government entities, and nonprofits (separate chapters)
• My favorite chapter, on turning sustainable principles into competitive advantages (which I also talk about in my own award-winning book, Principled Profit: Marketing that Puts People First)

Another Recommended Book: Ally Relationships: The Key to Sustained Success for Your Service Business, by Anthony O. Putman (Burns Park Publishers, 2007)

Those of you who’ve read my award-winning sixth book Principled Profit know that I’m a big fan of marketing through relationships–and of marketing approaches that move your offering out of the realm of commodity, and into the realm of value.

Anthony Putman is very much in alignment with this approach, pointing out that any service business’s biggest asset is the willingness of the customer to buy from you–and that building strong relationships is a very good way to protect that asset. “You cannot differentiate a service…but you <i>can</i> differentiate a relationship,” he says.

I’m not convinced that services can’t be differentiated. At least some of them can be; that’s the whole concept of the unique selling proposition. However, it’s always going to be much easier to highlight the strengths of your offer when you do in fact differentiate the relationship.

In Putman’s view, a business relationship will have one of three levels:
* Service source–a vendor, pure and simple
* Solution provider, there to solve your client’s problems
* Ally: a strategic partner who is <i>thoroughly committed to your clients’ growth and success</i>, and who is always thinking about ways to grow the relationship by being more helpful

It’s not about selling–but about being seen as the go-to person for trusted advice, and thus products. Allies, of course, make themselves indispensable–and thus not only recession-proof, but also protected against clients jumping ship or price-shopping because they may be satisfied, but they’re not inspired.

One way to be seen as an ally is to decline business that isn’t right for you, and couple that with a referral to someone who specializes in that need. There are many other paths as well, which involve your ability to refrain from traditional selling, think about your clients’ needs instead of your own, and ask the questions that make the client understand how to grow (rather than those that lead toward a one-shot sale).

While it may be easier to build ally relationships with new clients, Putman also includes specific steps to push you up the ladder with existing clients, one person at a time–and with often-dramatic results as clients subconsciously but happily accept the “free upgrade” in their status.

One final point: this approach is rooted in high ethical standards. As Putman says, there is “no place for deceit or spin.” In short, this is an excellent complement to my own award-winning book Principled Profit, especially if you’re in sales.

Click to order ALLY RELATIONSHIPS from Amazon

Another Recommended Book: Made to Stick: Why Some Ideas Survive and Others Die, by Chip Heath and Dan Heath (Random House, 2007)

If I wanted to follow one particular principle in this book, I’d put my last line first–but for this article, I’m following a different one. See if you can guess the one I followed and the one I didn’t. [Quiz answer is below the review, in brackets]

I’ve long been fascinated by the study of influence: what changes an individual’s mind? What changes the direction of a whole society?

This is something I look at in my own organizing and writing, and when a book discusses what makes ideas last–or “stick,” in the authors’ parlance–I want to take a look.

It wouldn’t be the first book I’d recommend on the topic, but there’s some great stuff here, all built around a formula spelled SUCCES (just one s at the end), each with its own extended chapter:
Simplicity
Unexpectedness
Concreteness
Credibility
Emotions
Stories

Oh, and to increase the stickiness of their own messages, the authors end with a sound bite/bullet point recap of the whole book in outline form. I may try that on my next business book.

For me, the two most compelling chapters by far were Unexpectedness (which includes creating insatiable curiosity) and Emotions–and Stories create a path to those other attributes. Some key insights from the former:
* The best “‘aha’ moments” may be preceded by “‘Huh?’ moments”
* When creating a message, don’t think about what you need to convey–instead, think about what questions you want your audience to ask
* Keep things simple–don’t do brain dumps but focus on your key point, and make sure the core message is in front
* Big ideas are audacious–but not insurmountable (Like President Kennedy setting a goal of a man walking the moon within ten years; a manned mission to Mercury would have been too difficult)

And from the Emotions chapter:
* Concepts lose value when they become clichés through overuse–but concepts can also be made fresh–as in the algebra teacher who told his students that algebra was like weight training for the mind–it wasn’t about needing the math skill but about exercising and challenging the brain to keep it in shape
* Talk to people where they can hear you, as the creators of “Don’t Mess With Texas” did: a macho anti-littering campaign designed to appeal to Texas rednecks–but don’t insult them, as did researchers who tried to bribe firefighters into considering a safety program not by appealing to the desire to save lives, but by offering popcorn poppers
* The Abraham Maslow hierarchy of needs isn’t a ladder; we pursue all of them at once–so don’t let your ideas get stuck in the basement–don’t be afraid to tap into human desires for greatness
* Making benefits (or problems) tangible and personal is more successful than making them big
* My favorite of all: *Principles can trump self-interest*

QUIZZ ANSWER: [Did you guess? I buried the lead at the bottom, but I at least hope I created curiosity}

Another Recommended Book: Working Ethically…On a Shoestring: Creating a Sustainable Business Without Breaking the Bank by Lorenza Clifford, Tim Hindle, Nick Kettles, Carry Somers, and Lesley Somers (London: A.C. Black, 2007)

Although this book is thin and easy to read, it’s actually quite substantial–just concise. And necessary.

In a world where 56 percent of US MBA students admit cheating (p. 9), and where companies that claim social/environmental responsibility but don’t measure up can face a strong backlash, a little handbook of practical stories that show how ethics works and doesn’t increase the price of doing business may be just the ticket.

It’s also good for those of us who are American to see outside perspectives. In this case, the authors are from the UK.

Among the points I appreciate:

• As you increase your ethical commitments, give your suppliers a chance to walk that path with you
• Early adoption of Green/ethical principles provides a marketing advantage (something I say over and over again in Principled Profit: Marketing that Puts People First)
• Specific steps to take in making an environmental audit
• Ethics quandaries can become opportunities
• Actual numbers on the cost savings and environmental benefits of turning computers off at night versus leaving them running

If the book has a flaw, it’s that the focus is weighted so heavily on environmental issues. Greening a company is certainly a major concern in ethics work, but the book could address more clearly some of the non eco-related aspects of business ethics.

Disclosure: one of the authors, Nick Kettles, is a fan of mine and provided some gratis (and very useful) consulting. Also, I am cited in the book.

Order a copy from Amazon.

You might remember fair-trade organic coffee roaster Dean Cycon of Dean’s Beans from my profile of his company in the February, 2006 Positive Power Spotlight.

Dean’s just come out with a fascinating book: Javatrekker: Dispatches from the World of Fair Trade Coffee.

Most Americans and Europeans in the coffee industry have never met a coffee farmer, and certainly haven’t traveled to the remote indigenous communities where coffee is grown. Dean has traveled the world, meeting growers, processors, shamans, government ministers, bouncing his way down rutted goat trails, learning a few phrases of the local language (or what he thinks is the local language), getting stomach-sick on a regular basis–and having a great deal of fun. He often finds that not only is he the first coffee buyer to visit these isolated places, but often the first white man.

In the U.S., he spends a lot of time hectoring coffee executives at Starbucks and elsewhere to commit more to fair trade and to fund development projects–which he’s able to accomplish for a tiny fraction of the money a large bureaucracy would need, by using methods initiated and designed by local communities using local resources to meet local needs, in the spirit of E.F. Schumacher’s Small Is Beautiful.

He leaves a trail not only of Dean’s Beans t-shirts and “Make Coffee Not War” bumper stickers, but a legacy of vast improvement in the lives of the villages he visits. Clean-water wells, education centers, community-owned coffee processing plants, simple hand-operated depulpers that allow coffee farmers to capture much more of the value of their crop…some of these are projects he funds directly, and others come out of the cooperatives’ share of coffee profits, made possible by the fair-trade price he pays, sometimes three times as much as the “going rate.”

Dean sums up his philosophy in the closing words of the book:

I have never been fully comfortable with what I, when I know in my heart that things can be better, more respectful, more loving, and frankly, more exciting. It pains me deeply to see cultures crumble and blow away under global pressures (or simply for lack of water), or kids’ lives go unfulfilled for want of a pencil or notebook. Javatrekking allows me the vehicle to explore my own relationship to these things and to take responsibility where I can. These may be small contributions in the greater scheme of things, but as an old Indonesian farmer advised me…”Add your light to the sum of lights.”

Dean has clearly taken that advice seriously. His many initiatives include forming the Coffeelands Landmine Victims Trust, which works in Central America and Vietnam, co-founding Cooperative Coffees, an association of 23 local coffee roasters around the U.S. and Canada who offer fair trade organic coffee, and simply funding scholarships for individual children of coffee growers in Ethiopia and Papua New Guinea.

Dean Cycon is living proof that it is more than possible to use business as a force for positive social change, while at the same time see the world and have a terrific time.

Published sustainably on recycled paper by Chelsea Green (publisher of my own book Grassroots Marketing: Getting Noticed in a Noisy World), Javatrekker is full of well-told stories and includes some great color photos. It’s available from Dean’s Beans or from the publisher.

Dean Cycon, who happens to be a signer of the Business Ethics Pledge, has pledged to donate 100% of the profits to coffee farmers.

Another Recommended Book: Getting a Grip, by Frances Moore Lappé
Reviewed by Shel Horowitz

Positive Power of Principled Profit, Vol. 5 #2, October 2007

Near the end of Getting a Grip, Lapp’e–whose name may be most familiar as author of the groundbreaking Diet for a Small Planet back in the 1970s–notes that 80 percent of all Americans  “say they’re likely to switch brands to help support a cause when price and quality are equal.”

This book is intended as a manual for social and environmental change activists, and not as a business book. Nonetheless, it’s quite applicable to the world of business, and draws on a number of business principles and ideas, including the recently popular Law of Attraction. Lapp’e doesn’t use that term, but her emphasis is clear: what you pay attention to becomes bigger and more real. Also, what I have for several years called the Abundance Principle: that there is plenty to go around, but a big maldistribution of resources. No one needs to be hungry or lack fuel once this imbalance is addressed.

Lapp’e’s central thesis is that large corporate and government entities have robbed consumers of their citizenship, by substituting what she calls “Thin Democracy”–I’d call it “Pseudo-Democracy” for the involved and active citizen participation that comprises true democracy–and that we, the people, can take back our rightful heritage as citizens–as people who participate in the decisions that affect us–and initiate true change.

The book is full of inspiring examples of individual people with simple actions that turned injustice into justice–most strongly, the story of an African minister whose pro-democracy efforts brought a visit from the goon squad on a mission to torture and kill. His compassion, humor, and lack of fear in the face of the attack won over the attackers, who, after inflicting significant harm, stopped the attack and brought him to a hospital.

A key insight that I’ve long believed but not often seen elsewhere is that there are two concurrent social trends: a concentration in corporate and government power and wealth that is threatening to ordinary citizens as well as the environment—and at the same time, an energizing, a democratization based in the actions of ordinary people. This second trend is the Living Democracy, a powerful antidote to Thin Democracy.

To bring Lapp’e’s points back to a business context: she notes that even the biggest companies respond to pressure from their customers, and that what she calls “entry points” allow those consumers (and other stakeholders, such as neighbors) to address–and effect change in–some pretty big issues. In Sweden, for instance, McDonald’s serves organic milk, because its customers wouldn’t tolerate anything less.

Failure as compost–I think that may be the best business metaphor I’ve ever come across! If you’re a non-gardener–compost is all the rotting bits of old food scraps, spoiled vegetables, and so forth. It’s not very appealing in its early stages, but as it ages, it turns into the most fertile soil imaginable. It also works well with her philosophy of reaching for the truth, even when it’s not pleasant.

While that’s my favorite metaphor in The Organic Entrepreneur, there’s plenty more: the entrepreneur as alchemist, the business as a habitat.

Other gardening principles Hyndman incorporates into her business philosophy–the book is organized into psychological business “seasons”–include patience, integrity, and a Green sensibility. Plus seven principles for “spirits seeking human experiences”–a nifty reversal–along with more principles for understanding business as Tao, and for finding abundance in your core principles.

This book is very much in tune with the philosophy I express in Principled Profit: Marketing that Puts People First–though it’s more about the overall business concept and less hands-on. A very nice complement to Principled Profit, and recommended for anyone struggling to find and express their values within business.

Click here to get your copy.

The Organic Entrepreneur: Cultivating the Conscious Capitalist

by Maxine Hyndman

Insomniac Press, 2007

In 2004 alone, 181,189 books were published just in the US. But only 10 percent of those sold even 1000 copies; many didn’t even reach 100 copies. My goal is to help you get those books out of your garage/attic/basement and into the market. For 2006, the number of titles published was around 272,000–that’s about 150% as much as just two years earlier. We are drowning in books! Just because you build it doesn’t mean they’ll come.

So my seventh book, Grassroots Marketing for Authors and Publishers, explains…

Concepts and Strategies for Success

• Seven different types of book-promotion websites, with pluses and minus of each (and several examples)
• Three strategies to set your book apart from the pack and greatly increase the likelihood that your book will be taken seriously
• Twelve ways to promote your book on Google, above and beyond basic search
• Another twelve ways to get the most out of amazon.com
• Two entire chapters on understanding bookstores and making them work
• Four excellent tools to get coverage in the mainstream media

Tactics and Examples
But that wouldn’t be enough–you want hands-on examples. And as you may know from my other books, I’m a strong believer in specific examples that you can learn from and work into your own marketing, so you also get…

• Two complete, full-length marketing plans actually prepared for paying customers–and another one available as a downloadable no-charge bonus for anyone who purchases the book through me
• Eight actual press releases and six media pitches that got attention for books–including one that got coverage in 63 national and international newspapers and other news outlets, among them The Wall Street Journal, Chicago Tribune, UPI, Reuters, the news services of Google, Yahoo, and Netscape, and news media in eight foreign countries–and another that was only sent to 12 trade journals and got coverage in seven of them (including three major feature stories)
• Success stories from at least 41 ordinary authors and publishers and a dozen or so industry experts, highlighting the methods they used to get their books noticed–and sold
• An extensive 17-page resource appendix listing dozens of useful books, websites, publications, book coaches, organizations, etc.
• Five additional chapters in a supplementary e-book that provide extra advice for those publishing their own books–included at no extra charge with every direct-from-me order

And far more success tools than I can tell you about without making this waaay too long.

Why a Grassroots Book Just for Book People
I originally thought this would be a quick and easy book–that I could just recycle and tweak some of the stuff in my existing Grassroots Marketing: Getting Noticed in a Noisy World.

But a funny thing happened: as soon as I started working with it, I realized that after eleven years promoting my clients’ books, I know far too much about book marketing and how it’s different from marketing other products and services, and that I wouldn’t begin to do it justice if I merely worked with what I already had.

Besides, things change rapidly in marketing. As just one example, Google didn’t even exist when I wrote the original Grassroots. And then there’s a whole lot of stuff in the original Grassroots book that aims at marketers in general, and isn’t specifically directed to book marketers.

So I ended up writing an entirely different book–and taking the better part of a year to do it. In fact, Grassroots Marketing for Authors and Publishers and Grassroots Marketing: Getting Noticed in a Noisy World  are really companion books that work very well as a pair.

Is there some overlap? Yes. Certainly some of the overall strategies and concepts are in both books, though with a different spin for the book audience. As far as specifics–as far as I can tell, the only examples repeated in both books are one press release and one letter to the editor.

The Experts Love It
Grassroots Marketing for Authors and Publishers won Honorable Mention in the Indie Excellence Awards, and has gotten praises from Dan Poynter (author of the Self-Publishing Manual), John Kremer (author of 1001 Ways to Market Your Books), Fern Reiss (The Publishing Game), Rick Frishman (Author 101, Guerrilla Publicity), Marilyn Ross (The Complete Guide to Self-Publishing, Jump-start Your Book Sales), Joan Stewart (https://www.PublicityHound.com), Marisa D’Vari (Building Buzz), and others. It’s also been favorably reviewed in Midwest Book Review, Heartland Reviews, the Small Press Blog, and elsewhere.

Publisher Dawson Church of Elite Books (a very experienced guy in the book biz) said,

“If you retained the top three consultants in book publishing, and picked their brains at a cost of tens of thousands of dollars, this book is what your notes would look like after a week. I plan to give a copy to all authors, and make reading this book a requirement for any prospective author who submits a proposal to Elite Books in the future.”

The paperback edition is just $24.95 before shipping, and the electronic edition is only $19.95. Any one of the hundreds of ideas in the book can quickly recoup this small cost.

Plus, if you order directly from me, I’m throwing in a bunch of bonuses–including a five-chapter e-book aimed specifically at publishing and marketing a successful book, as well as informative rports from some of the top names in small-press publishing.

Rather than expand this already-long post, I’ll let you read all about them at the Grassroots Marketing for Authors and Publishers website, https://www.grassrootsmarketingforauthors.com

Influencer: The Power to Change Anything
By Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler

As a professional marketer, I’ve read a ton of books on persuasion, influence, and similar topics. Until now, all or them have focused largely on moving people forward to a buying decision in the marketplace.

This is the first book I’ve come across that seeks to explore influence as a tool of widespread positive social change: How to create influence that ends a plague in Africa, builds social and job skills among ex-criminals in San Francisco, brings reading skills to thousands of illiterates in Mexico…Wow!

It’s not a fast read, but this may be one of the most important, life-changing books I’ve ever read. It’s coming out in October (I picked up a pre-release copy at BookExpoAmerica). You can order your advance copy at https://snipurl.com/1oga5